Scott Harris (RETIRED 2022)

Scott@Javasylum.com
San Diego, CA
Linkedin: ScottHarrisSanDiego
619.432.5051

SUMMARY

PROFESSIONAL EXPERIENCE

Senior Solutions Engineer/Architect

• Windows Server Monitoring: System Center Operations Manager (SCOM) 2012 / 2016:
  • Designed and developed SAGE (SCOM Alert Gate Engine)
    • PowerShell based alert notification framework that eliminates over 95% of SCOM 'alert-noise'
    • SAGE Alert Report emails contain the following:
      • All current, actionable alerts in a single aggregated format for each server admin team
      • Alert triage information
      • Monitoring configuration audit validation
      • SCOM Knowledge Base articles
    • SAGE Alert Reports:
      • Virtually eliminate the need for server administrators to login to the SCOM Console
      • Facilitate or eliminate the need for alert remediation efforts by server administrators
      • Identify decommissioned servers that should be removed from SCOM
      • Provide alert remediation accountability metrics to management
    • SAGE allows integration of custom Plugin Scripts to automatically remediate and close alerts
    • SAGE contains over 50 custom select options to satisfy a wide range of alert reporting needs
    • SAGE is currently deployed at a Fortune 100 company monitoring over 5000 Windows servers
• General SCOM administrative and customer support:
  • Architectural Infrastructure support:
    • Determine SCOM and SQL server requirements
    • Procure and validate servers
    • Install and configure SQL servers for SCOM
    • Install and configure SCOM Management Servers, Reporting and Web Consoles
    • Deploy and validate Management Packs for core Microsoft Server applications
      • System Center Configuration Manager (SCCM)
      • Active Directory
      • MS-SQL
      • Base Operating System Monitoring
  • Develop and validate custom Management Packs
  • Develop a library of over 50 PowerShell DevOps scripts:
    • Command line utilities to facilitate daily operational and administrative activities
      • Run as Scheduled Tasks to detect and report gaps in monitoring configurations
• Expert communications skills: written, verbal, graphical (MS Word, Excel, PowerPoint, Visio)

Staff IT Engineer

• Software Tools Development:
  • Web-based admin tools for internal customers, including Corporate IT Networking, Accounts Admin and Telecom.
• Application Performance Management (APM):
  • Admin and customer support for Java and .NET APM using CA Wily / Introscope and Application Dynamics (AppDynamics, AppD).
  • Develop custom tools to automate and facilitate admin functions and manage licenses to reduce budget expense.
• Windows Server Monitoring:
  • Admin and customer support for Microsoft System Center Operations Manager (SCOM) for 3000+ Windows Servers.
  • Develop and validate custom Management Packs for all core Microsoft Server applications.
  • Develop SCOM Product Connector in C# using Microsoft Visual Studio and SCOM API to export alerts to the monitoring aggregation service -- CA Service Operations Insight (SOI).
  • Develop web-based tool to display current configs for customers, saving hours of manual effort per customer request.
• System Administration:
  • Unix
    • Leverage common admin utilities in the design of custom software solutions to provide portions of the required solution functionality
    • Had sudo access on virtually all corporate servers.
  • Windows
    • Support 3rd party applications and custom software using Failover Cluster manager, User and Group admin, Services console, and Scheduled Tasks.
• SQL:
  • MySQL
    • Create database schemas for custom software.
  • MS-SQL
    • Work with DBAs to manage the Microsoft SCOM database.
    • Troubleshoot SCOM problems using Microsoft SQL Server Management Studio.
• Authentication Server Admin:
  • RSA SecurID / ACE Server
    • Admin and customer support for corporate 2-factor token-based authentication.
    • Develop many automation and reporting tools in C using the SecurID API.
  • NavisRadius
    • Admin, customer support and custom authentication programming.
• Agile-Scrum:
  • JIRA
    • Manage monitoring team work schedules and report accountability metrics.

Senior Software Engineer (Sterling Software)

• Wind Tunnel Data Acquisition:
  • Develop and support data acquisition and reduction systems.

EDUCATION